Jacque is obsessive about getting it right; the first time and every time. And, when you mix in her talent for strategic thinking, you have a perfect recipe for outperforming expectations.
The employers we serve know they can always count on Jacque to ensure their communication blueprint exactly aligns with their business needs and goals. And, benefits advisors know she does whatever it takes to ensure their clients are given everything they expect… and more.
She has 16 plus years of experience helping clients worldwide develop strategies that deliver measurable value by driving employee and organizational change. Her skills include HR communication, web-based communication, video, print, and management consulting and support. Jacque is a recognized expert in translating the complexities of benefit programs into conversational, easy-to-understand language designed to engage employees and promote better benefits usage.
In 2005, she launched WayPoint, which provides HR-related consulting and communications services. Prior to that, she was a senior communication consultant for two global human resource consulting firms and managed a communication practice in Sydney, Australia. Jacque earned her undergraduate degree in psychology from Texas A&M.
In her spare time Jacque loves to ride her Peloton, cook for her family, and spend time on the lake (well, that’s where she would like to spend her time).
Her passion for getting it right the first time, and keeping it right all the time, gives the employers we serve complete confidence from knowing their Portal and Pocket Pal is being executed flawlessly. Plus, our benefit advisor partners know they can count on Shantell to manage every detail in each new Portal and PocketPal.
Shantell has been part of the Touchpoints team since 2018.
With years of experience in the Medical, Human Resources, and Customer Service fields, she has gained the necessary skills and experience needed to expertly manage each client project.
Shantell loves spontaneous road trips and likes to travel with her family. She is a Certified Notary Signing Agent and a budding photographer known for the pictures she takes of friends and families.