Touchpoints

May 13, 2026

The Difference Between Sending Messages and Driving Outcomes

Most organizations are busy communicating. Emails go out. Announcements are posted. Updates are shared across platforms. From the outside, it looks like communication is happening at a high level. But there’s a […]
May 13, 2026

How to Build a Year-Round Communication Strategy That Actually Works

For many organizations, communication happens in bursts. A push during open enrollment. A flurry of updates around major initiatives. A few reminders tied to deadlines. Then… silence. While these moments are important, […]
May 13, 2026

From Confusion to Confidence: Improving the Employee Experience Through Clarity

Employees interact with information every day—benefits, policies, updates, tools, and resources designed to support their work and wellbeing. Yet despite the volume of information available, many employees still feel uncertain, overwhelmed, or […]
May 13, 2026

How to Build a Benefits Experience Employees Actually Use

Organizations invest heavily in employee benefits—health plans, wellness programs, financial tools, and more. Yet despite this investment, many employees don’t fully engage with what’s available. Benefits go unused. Programs see low participation. […]
May 13, 2026

Why Engagement Starts With Understanding, Not Incentives

When organizations look to improve employee engagement, the first instinct is often to add incentives—gift cards, rewards programs, contests, or bonuses tied to participation. While incentives can create short-term activity, they rarely […]
May 13, 2026

The Link Between Communication and Employee Trust

Trust is one of the most valuable assets an organization can build—and one of the easiest to lose. It impacts everything: engagement, retention, productivity, and culture. Yet while many organizations invest in […]
May 13, 2026

What Employees Actually Want From Their Benefits (And How to Deliver It)

Organizations invest heavily in employee benefits—health plans, wellness programs, financial tools, and more. Yet despite these investments, many employees remain disengaged, underutilize what’s available, or feel their benefits don’t fully meet their […]
May 13, 2026

Why Cutting Benefits Isn’t the Answer to Rising Costs

When healthcare costs rise, many organizations face a difficult question: How do we control spending without hurting the business? Too often, the default answer is to cut benefits, increase employee contributions, or […]
May 13, 2026

How to Spot and Fix Cost Leaks in Your Benefits Program

Most organizations don’t have a benefits problem—they have a visibility problem. On the surface, benefits programs may look strong: competitive plans, wellness initiatives, and a range of resources designed to support employees. […]